• Tech Support for Families

    AN INTRODUCTION TO SCHOOLOGY, OUR NEW LEARNING PLATFORM
    schoology platform icon
    CLICK HERE
    to read the introduction letter for students using Schoology




    STUDENTS WILL RECEIVE CHROMEBOOKS THIS FALL

    As school starts, our schools will check out Chromebook laptops to students by class.

    Middle and high school students will be able to take their devices home immediately after checkout, while elementary students will keep their devices at school until needed at home.

    If students already have a dedicated, Internet-connected device with webcam and keyboard, families may opt out of checking out a device. However, this won't give students a consistent device that can be serviced by District staff.

    Student device checkouts are governed by policy 3275, as well as our student technology use agreement.

    Our Chromebooks are high-quality devices that are three years old or less, typically with touchscreens. They will not be offered for sale for $25 at the end of the school year, as some of our older devices were last spring. If you still have a device or hotspot that you checked out in the spring, please return those to our District Office, 1400 N. Northwood Center Court, as soon as you are able. Thanks!


    LOOKING FOR INTERNET ACCESS? SEVERAL OPTIONS AVAILABLE

    Coeur d'Alene Public Schools is working with several area Internet access providers to bring Internet and Wi-Fi to student homes.

    Additionally, the District will have mobile hotspots available for checkout (must be in Sprint or Verizon service areas). Please complete this form if your family needs Internet access.

    Several companies also offer reduced-cost or free Internet access to families in need: visit this document for more information.

    As a last resort, all of our schools have Wi-Fi access available on the outside of the buildings. View this page for more information.

School Wi-Fi Maps

  • school wifi maps




    Click here
     
    to see detailed maps of the best spots to connect to your school's Wi-Fi. 

At Home Tech Support Documents

  • Resetting a Chromebook

    This link will assist with resetting your purchased DELL Chromebook

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  • Getting Started on a Chromebook

    Need help getting to know the Chromebook? Click on the link above to view the Getting Started Guide to find out more.

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  • Signing in to the Proxy Filter

    Our district Chromebooks and student Google accounts are set up to route students through the same content filter that they would when they are physically present at school. Click on the link above to see the steps to sign in to the district's proxy filter.

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  • Setting Up Chrome Profiles

    Chrome allows a user to create separate browser profiles for each Google account. This allows users to keep work, school, and/or personal accounts all separate, but still use them at the same time. Click the link above to view the guide and video tutorial to creating a Chrome Profile.

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Tech Support for Remote Learning

  • General Info

    Email: techhelp@cdaschools.org

    Web: cdaschools.org/techsupport

    Hours: 8:00 AM to 6:00 PM Monday through Friday

    For Coeur d’Alene Public School Students and Families

    As Coeur d'Alene Public Schools transitions to remote learning, the District’s Technology Department will begin to provide limited remote support for District Technology resources. The Coeur d'Alene Technology Department will attempt to provide a “best effort” support for:  

      • District devices or accounts outside the school environment 
      • Limited support connecting a district device to  personal Wi-Fi networks
      • Answer basic questions about personal device access to Coeur d'Alene technology resources and applications   

    This best effort may vary depending on many factors such as: 

      • The number of people waiting for assistance from Coeur d'Alene Technology Staff 
      • Knowledge of the caller and their understanding of district Technology resources 
      • Caller’s technology knowledge and experience, including their understanding and access to their home network 

    District Technology staff will only provide remote assistance and support and are not available to go offsite to address technology issues. Advice given by Coeur d'Alene Technology Support members should be followed at your own risk.  The District will not take responsibility for the correct operation, maintenance or support of personal networks and personal devices. 

    For physical repair of district devices (broken screen, keyboard, battery issue, etc.), please communicate with techhelp@cdaschools.org to arrange repair. Broken devices will need to be dropped off at our District Office (1400 N. Northwood Center Court, CDA 83814) by appointment, and a replacement device will be checked out to the student. Starting with the 2nd physical repair needed, the student may be charged $25. This does not apply to existing damage reported to the Tech Dept.

    To reach Coeur d'Alene Technology Support please email techhelp@cdaschools.org anytime. Questions concerning the use of applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work.