• Tech Support for Families

    SCHOOLOGY, OUR LEARNING MANAGEMENT SYSTEM (LMS)
    schoology platform icon
    CLICK HERE
    to read the introduction letter for students using Schoology.

    Schoology provides this comprehensive Parent Guide (CLICK HERE).


    Parents can look up their students' account information, as well as the Parent Access Code for Schoology, in Skyward. CLICK HERE for the guide to locating Parent Access Codes.

    More information about Skyward (our Student Information System) can be found on our website (CLICK HERE).


    VIDEO CONFERENCING WITH GOOGLE MEET

    When our schools are in a remote learning situation, Google Meet will be used for class video conference calls. Google Meet is a widely used, secure web-based app, with accessibility options, and controls specific to schools. See below for a screenshot with more information, or visit Google Meet Help Center (CLICK HERE). 

    Diagram of Google Meet Screen


    STUDENT CHROMEBOOKS

    Our schools have checked out Chromebook laptops to students by class.

    Middle and high school students are expected to take devices home each day, while elementary students will keep their devices at school until needed at home.

    If students already have a dedicated, Internet-connected device with webcam and keyboard, families may opt out of checking out a device. However, this won't give students a consistent device that can be serviced by District staff.

    Student device checkouts are governed by policy 3275, as well as our student technology use agreement.

    Our Chromebooks are high-quality devices that are three years old or less, typically with touchscreens.


    LOOKING FOR INTERNET ACCESS? SEVERAL OPTIONS AVAILABLE

    Coeur d'Alene Public Schools is working with several area Internet access providers to bring Internet and Wi-Fi to student homes.

    Additionally, our district has mobile hotspots available for checkout for families in need (must be in Verizon service areas). 

    The Emergency Broadband Benefit program offers up to $50/month discounts on internet service and equipment, and a one-time discount of up to $100 on select devices. View this page for more information.

    As a last resort, all of our schools have Wi-Fi access available on the outside of the buildings. View this page for more information.

School Wi-Fi Maps

  • school wifi maps




    Click here
     
    to see detailed maps of the best spots to connect to your school's Wi-Fi. 

At Home Tech Support Documents

  • Getting Started on a Chromebook

    Need help getting to know the Chromebook? Click on the link above to view the Getting Started Guide to find out more.

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  • Setting Up Chrome Profiles

    Chrome allows a user to create separate browser profiles for each Google account. This allows users to keep work, school, and/or personal accounts all separate, but still use them at the same time. Click the link above to view the guide and video tutorial to creating a Chrome Profile.

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Tech Support for Remote Learning

  • General Info

    Email: techhelp@cdaschools.org

    Web: cdaschools.org/techsupport

    Hours: 7:00 AM to 4:00 PM Monday through Friday

    For Coeur d’Alene Public School Students and Families

    As Coeur d'Alene Public Schools continues some forms of online learning, the District’s Technology Department will continue to provide limited remote support for District Technology resources. The Coeur d'Alene Technology Department will attempt to provide “best effort” support for:  

      • District devices or accounts outside the school environment 
      • Limited support connecting a district device to  personal Wi-Fi networks
      • Answer basic questions about personal device access to Coeur d'Alene technology resources and applications   

    This best effort may vary depending on many factors such as: 

      • The number of people waiting for assistance from Coeur d'Alene Technology Staff 
      • Knowledge of the responder and their understanding of district Technology resources 
      • Responder's technology knowledge and experience, including their understanding and access to their home network 

    District Technology staff will only provide remote assistance and support and are not available to go offsite to address technology issues. Advice given by Coeur d'Alene Technology Support members should be followed at your own risk.  The District will not take responsibility for the correct operation, maintenance or support of personal networks and personal devices. 

    For physical repair of district devices (broken screen, keyboard, battery issue, etc.), please communicate with techhelp@cdaschools.org to arrange repair. Broken devices will need to be dropped off at our District Office (1400 N. Northwood Center Court, CDA 83814) by appointment, and a replacement device will be checked out to the student. Accidental damage will be repaired at no cost the 1st time, but starting with the 2nd physical repair needed, the student may be charged $25, or the replacement cost of the device.

    To reach Coeur d'Alene Technology Support please email techhelp@cdaschools.org anytime. Questions concerning the use of applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work. 


  • Digital Citizenship 

    Digital Citizenship is a crucial topic to include in educating students as technology has taken a more prominent role in education, curriculum, and learning.  Coeur d'Alene School District uses content from Common Sense Media to guide students to becoming digital citizens in their community.  To partner with us and continue those conversations at home, here are more resources and activities located on the Common Sense Media site, that you can do at home as a family.