• Tech Support for Families

    PLEASE NOTE: CHROMEBOOKS NO LONGER AVAILABLE FOR CHECKOUT AS OF 2 PM, 5/19/2020. 

    To support our families as we begin our Remote Learning program, we've set up a tech support email address and created some documentation to help answer questions. Please submit any technology-related problems or questions that you may have to techhelp@cdaschools.org and one of our highly trained technicians will contact you to provide support.

School Wi-Fi Maps

  • school wifi maps




    Click here
     
    to see detailed maps of the best spots to connect to your school's Wi-Fi. 

At Home Tech Support Documents

Tech Support for Remote Learning

  • General Info

    Email: techhelp@cdaschools.org

    Call: (208) 763-0811

    Web: cdaschools.org/techsupport

    Hours: 8:00 AM to 6:00 PM Monday through Friday

    For Coeur d’Alene Public School Students and Families

    As Coeur d'Alene Public Schools transitions to remote learning, the District’s Technology Department will begin to provide limited remote support for District Technology resources. The Coeur d'Alene Technology Department will attempt to provide a “best effort” support for:  

      • District devices or accounts outside the school environment 
      • Limited support connecting a district device to  personal Wi-Fi networks
      • Answer basic questions about personal device access to Coeur d'Alene technology resources and applications   

    This best effort may vary depending on many factors such as: 

      • The number of people waiting for assistance from Coeur d'Alene Technology Staff 
      • Knowledge of the caller and their understanding of district Technology resources 
      • Caller’s technology knowledge and experience, including their understanding and access to their home network 

    District Technology staff will only provide remote assistance and support and are not available to go offsite to address technology issues. Advice given by Coeur d'Alene Technology Support members should be followed at your own risk.  The District will not take responsibility for the correct operation, maintenance or support of personal networks and personal devices. 

    For physical repair of district devices (broken screen, keyboard, battery issue, etc.), please communicate with techhelp@cdaschools.org to arrange repair. Broken devices will need to be dropped off at our District Office (1400 N. Northwood Center Court, CDA 83814) by appointment, and a replacement device will be checked out to the student. Starting with the 2nd physical repair needed, the student may be charged $25. This does not apply to existing damage reported to the Tech Dept.

    To reach Coeur d'Alene Technology Support please call (208) 763-0811 between the hours of 8:00 AM and 6:00 PM Monday through Friday, or email techhelp@cdaschools.org anytime. Questions concerning the use of applications and resources assigned by teachers should be directed back to the teacher or staff member who assigned the work.